Terms of Payment
Payment of goods is due at the time of ordering. Goods will not be dispatched until payment has been received. All prices are subject to VAT at the current rate.
Prices will change periodically in line with financial markets. Flooring Supplies Direct reserve the right to alter prices without prior notice.
If an item is out of stock we will advise the soonest delivery date. Alternatively we will offer an equivalent product that is in stock.
All deliveries will be subject to a minimum delivery charge. Certain items may require special delivery. In such a case Flooring Supplies Direct will advise the customer of any additional delivery costs.
In most cases we deliver to commercial addresses only. If you are a domestic customer, please get the goods delivered to your work address or to an alternative commercial address. Customers can also use our click and collect service. Certain products can be delivered to domestic addresses namely, Karndean, Interface and Paragon. Where possible we will try to deliver goods from stock on a next day delivery basis. This service is not guaranteed and we will not accept costs for waiting time as a consequence of late delivery. Delivery dates and times are given in good faith but are not guaranteed. We will not accept orders subject to any kind of penalty clause.
Goods left on your property are left at your risk and we can not be held liable for items that have gone missing.
It is the customers' responsibility to examine goods on receipt of delivery. Goods must be checked within 3 days of receipt and check for any error in size, quantity, colour, damage or defect. Flooring Supplies Direct must be contacted immediately if such fault is found. Please check at time of delivery for correct quantities before accepting delivery and signing the Proof of Delivery.
Click and Collect
Once you have chosen your collection point and paid for the goods you will be sent an email with your order reference number and a collection date. This number must be quoted when you arrive at the collection depot. If you do not have your order reference you will not be allowed to collect the goods. On receipt of your goods please check the quantity, colour and condition.
Please note quantities over 20 square meters are very heavy and assistance will be needed to manoeuvre these materials. A full roll weighs approx 100kg. We have a minimum order value of 4 square meters. Please note that once orders have been cut and despatched we are unable to accept returns.
Colours of flooring materials may be slightly different to those viewed on the website. Samples can be sent to the customer on request.
Every effort will be made to supply orders for material from one dye batch. Flooring Supplies Direct cannot accept claims for shade variation once material has been laid.
Return of Goods
Goods can be returned up to 14 days from the date of receipt. Any goods returned must be in perfect condition. Goods returned will be subject to a handling charge. The charge will be 20% of the value of the goods. Goods must be returned to Winton Flooring Ltd, 46 Bury Old Road, Whitefield, Manchester, M45 6TL. The customer is responsible for the cost of return carriage.
Please note that certain flooring products are made specifically for your order and therefore are considered 'bespoke products'. Under the Distant Selling Regulations 2014 'bespoke products' are listed as a product that cannot be returned.
Goods sold as imperfects or seconds will not be considered as the subject of any complaint.
Before ordering your materials, carefully check the quantity that you require.
British Standards state that material sizes can be plus or minus 1.25% (Clause 3, BS 3655).
Refunds are made at the discretion of the management within a minumim of a seven day cooling off period.
All the consumer’s data will be kept private in accordance with the Data Protection Act 1998 and the EC Communications Directive 2003