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Delivery Information

In most cases we deliver to commercial addresses only. If you are a domestic customer, please get the goods delivered to your work address or to an alternative commercial address. Customers can also use our click and collect service. Certain products can be delivered to domestic addresses namely, Interface and Paragon.

Where possible we will try to deliver goods from stock on a next day delivery basis. This service is not guaranteed and we will not accept costs for waiting time as a consequence of late delivery. Delivery dates and times are given in good faith but are not guaranteed. We will not accept orders subject to any kind of penalty clause.

Extra delivery costs will be incurred for addresses in; Northern Ireland, Northern Scotland (North of Dundee), The Western Isles of Scotland, The Isle of Man, The Isle of Wight, The Channel Islands, Cornwall and remote parts of Wales.

Deliveries to the Isle of Wight:

Orders will be sent to the Red Funnel Ferries to cross the Solent. Red Funnel Ferries will call the customer and ask them to pay the cost of transport via the ferry. The goods will then be left at the East Cowes Parcel Collection depot for collection.

It is the customers' responsibility to examine goods on receipt of delivery. Goods must be checked within 3 days of receipt and check for any error in size, quantity, colour, damage or defect. Flooring Supplies Direct must be contacted immediately if such fault is found.