Terms of Payment
Payment of goods is due at the time of ordering. Goods will not be dispatched until payment has been received. All prices are subject to VAT at the current rate.
Prices will change periodically in line with financial markets. Flooring Supplies Direct reserve the right to alter prices without prior notice.
If an item is out of stock we will advise the soonest delivery date. Alternatively we will offer an equivalent product that is in stock.
All deliveries will be subject to a minimum delivery charge. Certain items may require special delivery. In such a case Flooring Supplies Direct will advise the customer of any additional delivery costs.
The delivery charge is £25.00. We encourage orders under £50.00 to be collected from one of our branches.
In most cases we deliver to commercial addresses only. If you are a domestic customer, please get the goods delivered to your work address or to an alternative commercial address. Customers can also use our click and collect service. Certain products can be delivered to domestic addresses namely, Interface and Paragon. Where possible we will try to deliver goods from stock on a next day delivery basis. This service is not guaranteed and we will not accept costs for waiting time as a consequence of late delivery. Delivery dates and times are given in good faith but are not guaranteed. We will not accept orders subject to any kind of penalty clause.
Goods left on your property are left at your risk and we can not be held liable for items that have gone missing.
It is the customers' responsibility to examine goods on receipt of delivery. Goods must be checked within 3 days of receipt and check for any error in size, quantity, colour, damage or defect. Flooring Supplies Direct must be contacted immediately if such fault is found. Please check at time of delivery for correct quantities before accepting delivery and signing the Proof of Delivery.
Click and Collect
Once you have chosen your collection point and paid for the goods you will be sent an email with your order reference number and a collection date. This number must be quoted when you arrive at the collection depot. If you do not have your order reference you will not be allowed to collect the goods. On receipt of your goods please check the quantity, colour and condition.
Please note quantities over 20 square meters are very heavy and assistance will be needed to manoeuvre these materials. A full roll weighs approx 100kg. We have a minimum order value of 4 square meters. Please note that once orders have been cut and despatched we are unable to accept returns.
Colours of flooring materials may be slightly different to those viewed on the website. Samples can be sent to the customer on request.
Every effort will be made to supply orders for material from one dye batch. Flooring Supplies Direct cannot accept claims for shade variation once material has been laid.
Return of Goods
Goods can be returned up to 30 days from the date of receipt, however we must be notified within the 14 days cooling off period from recipt of order and then must be returned within the next 14 days. Any goods returned must be in perfect condition. Goods returned will be subject to a handling charge. The charge will be 20% of the value of the goods. Goods must be returned to Winton Flooring Ltd, 46 Bury Old Road, Whitefield, Manchester, M45 6TL. The customer is responsible for the cost of return carriage.
Please note that certain flooring products are made specifically for your order and therefore are considered 'bespoke products'. Under the Distant Selling Regulations 2014 'bespoke products' are listed as a product that cannot be returned.
Goods sold as imperfects or seconds will not be considered as the subject of any complaint.
Screeds and adhesives: We are unable to accept returns of screeds and adhesives.
Before ordering your materials, carefully check the quantity that you require.
British Standards state that material sizes can be plus or minus 1.25% (Clause 3, BS 3655).
Refunds are made at the discretion of the management within a minumim of a seven day cooling off period.
All the consumer’s data will be kept private in accordance with the Data Protection Act 1998 and the EC Communications Directive 2003
|We protect your personal data in strict accordance with the principles of the Data Protection Act (1998) and and the European Union Data Protection Framework Directives and only store the data necessary for accounting, marketing, sales, public relations and record keeping in order to maintain and improve the trading relationships between the company and its customers and suppliers.|
|1. We will never collect sensitive information.|
|2. The limited personal information which we hold will be held securely in accordance with our internal security policy and the law. All personal information supplied by you will be treated in confidence by Flooring Supplies Direct will not be disclosed to any third parties except where your consent has been received or where permitted by law.|
|3. To make sure Your personal information remains confidential, we communicate these privacy guidelines to every Flooring Supplies Direct Employee.|
|4. This Statement is applicable not only to information collected from you during your use of flooringsuppliesdirect.co.uk, but also to all the information we hold on flooringsuppliesdirect.co.uk. We will display a prominent notice on this home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of flooringsuppliesdirect.co.uk, you agree to the terms of this Privacy Statement.|
|5. Flooring Supplies Direct welcomes links to this Web site, however, it does not wish to be linked to or from any third-party Web site which contains:|
|a) any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including, without limitation, any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, provincial, national or international law, regulation which may be damaging or detrimental to the activities, operations, credibility or integrity of Flooring Supplies Direct;|
|b) any material or information of any kind which promotes racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, harasses or advocates harassment of another person, provides material that exploits people under the age of 18 in a sexual or violent manner, provides instructional information about illegal activities, including, without limitation, the making or buying of illegal weapons;|
|c) any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights. Flooring Supplies Direct reserves the right to prohibit or refuse to accept any link to this Web site, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time.|
|We use “cookies” which are stored on your web browser in order to provide some of the personalised features of our web site: This may also be used by us to collect information about the usage of our web site. If you do not wish to be identified in this way, you can prevent this by making appropriate settings in your web browser. This will however stop you from using some of the functions of our web site.|
|What are cookies?|
|Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.|
|There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.|
|Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.|
|Generally, our cookies perform up to two different functions:|
|1. Functionality Cookies|
|We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences.|
|2. Performance Cookies|
|We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.|